performance scales for the 21st century
top bar image
information and telephone graphic
+44 (0)800 612 9007
 
 
 
  You are here   ::   Home > FAQs



FAQs

Here you will find some questions we have been asked and the answers that have been given. If you cannot find the answer to your question please do not hesitate to e-mail us.

 

Q.  What are you doing to combat credit card fraud ?
Ans.  This is a subject close to our heart as we have been scammed by these online fraudsters in the past. To help protect you and us against these people, we have modified our ordering system. We take credit card payments on line using WorldPay, who will confirm the identity of the card holder.  If we need to confirm with you that your order is genuine, we will call you by telephone. We thank everybody for their understanding and co-operation in helping us to eliminate credit card fraud. None of your details will ever be given to any third-party companies except to investigate a credit card fraud.

We will confirm details for any orders where a Yahoo or any other free web-based e-mail addresses has been used, as these are sometimes used to try and fraud us. If you have access to the internet then you should have an real e-mail address from your ISP and you should use it when ordering anything on line.

 

Q.  What are deliveries like?

Ans.  Inscale Ltd offers products that are from stock or on a short lead time like 2-3 days, however this sometimes go wrong when demand for a particular item is high and an item may go out of stock, every effort is made to restock as soon as possible but you may expirence a longer delivery time. If appropiate we may offer an alternative product to the one you have ordered, but we will always ask if its exceptable before doing so.

 

Q.  How much are postage and packing costs?

Ans.  Items are delivered using Next day Carriers and incur a delivery charge of £9.60, no matter how many items are ordered. Units that weigh over 25kg are charged at £26.00. Timed and international deliveries are variable and will be charged at time of order.

 

Q.  Which is the best way to find the product I'm interested in?
Ans.  There are many ways of searching for products on this site. The Products menu at the top left of this window gives access to a list of our products categorised by type / application. If you know the capacity or resolution that you require, then you can use search field on the right hand side (under the heading "Search") to search by these criteria.

You can also search by keywords; for example, if you are interested in products that can be used for weighing jewellery, just type in the word "jewellery" in the search box, and a list of relevant products will be displayed. Searching for features of a balance, such as 'density determination' will also return the relevant products.

You can also search for a product using its part code or part of the ocde, for example PGW 2502e,  

 

Q.  I don't want to give my credit card details over the internet - can I telephone you with them?

Ans.  Yes - if you would rather give your details to a human being over the phone, please ring our order line on 0845 8350255( please note: This number is for telephone orders only, any enquiries please e-mail) If for any reason you can't get through you can e-mail us, on our enquiry page, with your name, number and a time which is best for you and someone will call you back.

 

Q.  Are the details I supply to you secure?

Ans.  Yes they are - please check out our Privacy Policy for more information.

 

Q. I don't have a credit card - how else can I pay?

Ans.  If you have a UK £ sterling account then you can pay by cheque, please make cheques or postal orders payable to Inscale Ltd. You can also pay by cash (recorded delivery only), postal orders and bank deposit/transfer. Simply add the product you wish to purchase to your basket, fill in your details, choose your payment method then press the send order button, once you have completed these steps send payment via post. For bank deposit or transfer the details please request proforma invoice and we will e-mail you an invoice with our bank details. As soon as we receive payment we will despatch your order. If you would like more help with payment methods e-mail us.

 

Q.  I need a scale for my shop does it need to be Trade Approved?

Ans.  Retail scales need to be Trade Approved if you sell by weight. Details regarding the Law can be obtained from your local weights and measures department. You can contact them through your local council offices. Note: if you do not sell by weight then you do not need Trade Approved scales.

 

Q.  How do I get an invoice or VAT receipt?

Ans.  Inscale has a strict policy of providing a commercial VAT invoice for all orders received. If you pay by credit or debit card we will indicate on the copy the payment method, all card transactions are digital and there is no paper copy. Our VAT number is clearly shown on our invoice document. This document is sent, via e-mail where possible, regardless of you requiring a receipt of payment. In some cases you will receive this invoice prior to your goods; this is because all card payments are processed at the time of order.

 

Q.  What is Full Range Tare Facility?
Ans. The majority of scales and balances have a 'Tare' key or button. This key enables the user to place an object, such as a box or tray as an example, onto the scale and set the scale to zero when the button is pressed.  Some scales have a limited Tare range, so you could only zero the scale to a certain amount. A scale with Full range Tare means you can set the scale to zero over the full capacity of the scale. This can be ideal for adding ingredients like in a bakery, setting the scale to zero each time you add an ingredient. Tare should not be confused with the Zero key, the zero key is used to set the scale to zero with no load on the scale, Tare is used to off set a dead weight that is placed on the scale.